IP Office RMA Request
Customer Details
Company Name
Return Address
Contact Name
No & Street
Contact No
City
Email
County
Confirm Email
Country
Date Requested :
19-Apr-2024
Postcode
Product Selector
Product ID
Description
Serial No
Warranty
PCS
PO No
* See note below !
Fault Details
Add
Update
RMA Requested
Product ID
Description
Serial No
Warranty
PCS
submit
IMPORTANT
Please note it is essential for you to provide a valid PO No (Purchase Order Number)
if applicable, to avoid any unnecessary delays in processing the repair.
The warranty status is an indicator only. If the warranty is found to differ to that stated on the RMA once received at Multimessage, you will be contacted by a member of our customer service team.
Multimessage repair warranty
Please be aware our 12 month Multimessage repair warranty only covers replaced components/parts and workmanship.
Units should be returned without PSUs and Cables.
Beyond Economic Repair (BER) if a warranty unit is found to be BER due to
incorrect installation or customer abuse the unit will be returned unrepaired
regardless of warranty status.
An RMA for DOA and Stock Rotation must be obtained from Avaya.
Repair Centre Contact Details
E-mail:
repairs@multimessage.co.uk
Tel: +44 (0)1707 644480
Fax: +44 (0)1707 646745
In warranty ECS and Dect products