IP Office RMA Request
Customer Details
Company Name Return Address
Contact Name No & Street
Contact No City
E-mail County
Confirm E-mail Country
Date Requested Postcode
Product Details
Avaya Product ID
Serial No
PCS Level
Return Reason
Warranty Repair Non Warranty Repair Upgrade
An RMA for DOA and Stock Rotation must be obtained from Avaya
PO No * See note below !
Fault Details


  • IMPORTANT
    Please note it is essential for you to provide a valid PO No (Purchase Order Number)
    if applicable, to avoid any unnecessary delays in processing the repair.
  • Units should be returned without PSUs and Cables.
  • Beyond Economic Repair (BER) if a warranty unit is found to be BER due to
    incorrect installation or customer abuse the unit will be returned unrepaired
    regardless of warranty status.
    • Repair Centre Contact Details
    E-mail: repairs@multimessage.co.uk
    Tel: +44 (0)1707 644480
    Fax: +44 (0)1707 646745